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  5. Item Request and Retrieval

Item Request and Retrieval

  1. Home Page
  2. Services
  3. Use Your Library
  4. Checkouts, Returns, Renewals
  5. Item Request and Retrieval

Item Request and Retrieval

UNC Charlotte students can use the online search catalog to submit a request for items to be held for pickup. Students can pick up their requested items at the the Circulation Desk, located on the first floor by the main entrance.
 

Guidelines for Book Retrieval Service:

  • If a title is available, library staff will pull the title from the shelves for you.
  • If the title has been checked out, library staff can recall it from another user. Contact the Circulation Department to have a recall placed on a title that has already been checked out.
  • Requests submitted on Friday, Saturday, or Sunday will be processed the following Monday morning.
  • Online retrieval requests are processed regularly: twice during the day and once overnight during the spring and fall semesters. During the summer sessions, retrieval requests are processed once per day.
  • Requested items will be held at the Circulation Desk for 7 days, after which, items will go back on the shelf or loaned to another patron.

 

To Place a Retrieval Request:

  1. Go to the online search catalog.
  2. Enter a search query in the catalog search box. Select a title from the search results.
  3. Click the green Request Item button located on the right side of your screen. If not already logged in, you will be prompted to do so.
  4. On the “Request a hold for this item” screen, select Atkins Library for pickup in the library.
  5. Click Submit to finalize your request.

Requested items that are listed in the catalog as Available will be ready for pickup at the Circulation Desk. You will be notified through your student email when the item is ready for pickup.

If your requested item is listed as Checked Out, contact the Circulation Department to have a recall placed for you. You will be notified through your student email when the item is ready for pickup.

If you need an item recalled from another patron, please call the Circulation Desk at 704-687-0491 or email circdesk@uncc.edu.
 

Book Retrieval and Disability Services

The book retrieval service at J. Murrey Atkins Library greatly reduces, if not eliminates, the need to use the elevators, stairs or navigate through the stacks. The retrieval service is offered for all books and is available to any student who wishes to utilize the service. As an alternative to the online service, students and faculty can also request books in person at the Circulation Desk or by asking one of the Atkins Library’s roamers who roam around the building ready to answer your questions. (Atkins Roamers are easily spotted in their bright green Ask Atkins t-shirts.)
 

Book Retrieval for Distance Learning Students

As distance education students, you have access to a wealth of electronic information through our library databases, and you are eligible for additional services, like having library materials delivered to your home or electronically.

To Place a Delivery Request:

  1. Go to the online search catalog.
  2. Enter a search query in the catalog search box. Select a title from the search results.
  3. Click the green "Request Item" button located on the right side of your screen. If not already logged in, you will be prompted to do so.
  4. On the “Request a hold for this item” screen, select Distance Ed. for pickup location.
  5. Click Submit to finalize your request.

The requested item will be checked out to you and sent via UPS. A postage paid return label will be included. Items are shipped to residential addresses only. We do not ship to PO Boxes.

If your requested item is listed as "Checked Out", contact the Circulation Department to have a recall placed for you. Your item will be sent as soon as it is returned from the previous patron.

 

Document Delivery

If Atkins library owns an item and the item is available in the general collection or microfilm/fiche, a scan of a chapter or an article may be requested through Document Delivery at no charge.  To make such a request, the patron should enter the bibliographic information into the electronic form in the patron’s interlibrary loan account. Typically delivery time will be within 24 hours, but this may vary depending on staff availability. All copies will be delivered electronically.

 

Requirements for Document Delivery Requests:

  • ONE chapter from a book may be requested.

  • 35 page maximum.

  • A complete and accurate bibliographic description of the requested material is needed.

  • No abbreviations, please.

  • Library patrons are responsible for using materials in accordance with Copyright Law (Title 17, US Code) and its guidelines.

 

All correspondence concerning document delivery requests will be sent to UNC Charlotte E-mail accounts only.  All students, faculty and staff requesting document delivery must have a valid UNC Charlotte email account.  This service is not available to members of the public, Community borrowers, or Early College Students.